Junior Account Manager (all genders)

Permanent employee, Full-time · Remote, Hauptfirmensitz - Berlin

Über diese Position

Du hast Lust, eine zentrale Rolle in einem schnell wachsenden SaaS-Startup zu übernehmen? Du brennst für den Aufbau von starken Kundenbeziehungen, willst strategisch mitdenken und gleichzeitig operativ mit anpacken?

Dann ist heyData deine nächster Stopp!

Als Junior Account Manager spielst du eine zentrale Rolle beim Aufbau unseres globalen Compliance-Champions. Du wirst zur zentralen Ansprechperson für unsere Kunden und arbeitest eng mit unseren Teams aus Sales, Produkt und Privacy Success zusammen. Mit deinem Kommunikationstalent und deiner Organisationsstärke findest du immer den besten Weg, um Kundenbedürfnisse zu verstehen und sie mit smarten Lösungen zu begeistern. Dein Ziel? Unsere Kunden nicht nur zufriedenzustellen – sondern sie zu echten Fans von heyData zu machen!

Deine Mission

Account Management und Kundenzufriedenheit: Zusammen mit dem Account Management Team übernimmst du die Betreuung unserer Kund:innen und sorgst für eine langfristige Zusammenarbeit auf Augenhöhe. Du verstehst deren Bedürfnisse und unterstützt diese dabei ihre Compliance Ziele zu erreichen.
Onboarding & Retention: Durch deine aufmerksame Art und proaktive Kommunikation, sorgst für eine exzellente Onboarding Erfahrung und identifizierst Risikokunden, verhinderst Kündigungen und betreust diese während des Verlängerungsprozesses.
Upselling & Expansion: Du identifizierst Potenziale bei bestehenden Kund:innen und entwickelst gemeinsam mit ihnen neue Lösungen und Use Cases, um unseren monatlich wiederkehrenden Umsatz zu steigern.
Kundenfeedback & Produktentwicklung: Du verstehst die Bedürfnisse unserer Kund:innen und gibst strukturiertes Feedback an Produkt- und Entwicklungsteams weiter.
Interne Kollaboration: In Zusammenarbeit mit unserem Domain Expert Team erarbeitest du maßgeschneiderte Lösungen für unsere Kunden und sorgst für ein hohes Maß an Kundenzufriedenheit.

Dein Profil

Du hast bereits erste Erfahrungen im Account Management, Kundenservice oder Sales gesammelt und erste Erfahrung mit CRM-Tools (z. B. HubSpot und Notion) – oder die Bereitschaft, dich schnell einzuarbeiten.
Multitasking & Organisationstalent: Du kannst mehrere Kunden und Projekte gleichzeitig betreuen, ohne den Überblick zu verlieren.
Eigenverantwortliches Arbeiten auch im Remote-Setup: Du kannst dich selbst organisieren und fühlst dich im Homeoffice wohl.
Hands-on Mentalität, hohe Eigenmotivation und Lust, selbst mit anzupacken, du hast das Bedürfnis dich als Teamplayer voll einzubringen und als Team gemeinsam Erfolge feiern.
Du hast hervorragende Kommunikationsfähigkeiten in Deutsch und sicheres Englisch.
Digitale Affinität & analytisches Denken: Du verstehst digitale Geschäftsmodelle und hast ein Gespür für Zahlen und KPIs.

Warum heyData?

Dein Wachstum zählt: Klare Entwicklungsperspektiven, ein jährliches Weiterbildungsbudget und echtes Vertrauen in deine Ideen.
Arbeiten, wie es zu dir passt: Remote, im Berliner Office oder hybrid - du entscheidest, wo du am produktivsten bist.
Zeit für dich: 30 Urlaubstage, flexible Arbeitszeiten und eine Arbeitskultur, die Fokuszeiten respektiert und persönliche Produktivität fördert.
Top-Ausstattung: MacBook & Co., damit du reibungslos durchstarten kannst
Zusätzlich bieten wir dir: Urban Sports Club, Deutschlandticket, betriebliche Altersvorsorge und weitere Extras.
Teamspirit, der hängen bleibt: Offsites, regelmäßige Teamevents und ehrliche, transparente Kommunikation auf Augenhöhe.
Sei du selbst: Vielfalt macht uns besser - egal, woher du kommst, wie du dich identifizierst oder wo du gerade im Leben stehst.

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Über uns

At heyData, we are determined to serve our mission: making Compliance easy for everybody!

At heyData, we're not just a company; we're a movement. We're reshaping the way small and medium-sized businesses embrace compliance. We set up European employees on track to reach compliance in the fastest, most intuitive, and seamless way possible. Think of us as the superheroes of compliance, and we've only just begun. With over one thousand customers we are one of the largest SMB compliance platforms in Europe and are expanding further.

But here's the real kicker – you get to learn from a world-class team across Europe and contribute to a game-changing compliance solution that's set to revolutionize millions of SMBs. So, are you ready to be part of this incredible journey and do the most exciting work of your life? Let's make compliance history together! #heyDataLife

If the idea of making an impact excites you as much as it does us, then heyData is where you belong. This is your chance to leap into the adventure of a lifetime and set your career on fire! Reach out to us, and let's blaze a trail together in the world of business innovation! #JoinheyData

At heyData, we're proud to be a vibrant and diverse startup. We celebrate and embrace people from all backgrounds, including diverse gender, age, sexuality, religion, ethnicity, disability status, parental status, and more to apply to our roles. Our team thrives on the unique perspectives and experiences that each person brings. We're committed to fostering an inclusive and supportive environment where everyone can succeed. The more diverse and inclusive we are as a team, the greater our work will be.

About this position

Are you excited to take on a key role in a fast-growing SaaS startup? Do you thrive on building strong customer relationships, want to think strategically, and still enjoy getting hands-on with operations?

Then, heyData is your next stop!

As a Junior Account Manager, you will play a central role in shaping our global compliance champion. You’ll be the main point of contact for our customers and work closely with our Sales, Product, and Privacy Success teams. With your communication talent and strong organizational skills, you’ll always find the best way to understand customer needs and inspire them with smart solutions. Your goal? Not just to satisfy our customers – but to turn them into true heyData fans!

Your mission

Account Management & Customer Satisfaction: Together with the Account Management team, you will take care of our customers and ensure long-term, collaborative partnerships. You understand their needs and support them in achieving their compliance goals.
Onboarding & Retention: With your attentive nature and proactive communication style, you ensure an excellent onboarding experience. You identify at-risk customers, prevent churn, and support them throughout the renewal process.
Upselling & Expansion: You identify opportunities within existing accounts and work with customers to develop new solutions and use cases to increase our monthly recurring revenue.
Customer Feedback & Product Development: You understand our customers’ needs and provide structured feedback to our Product and Development teams.
Internal Collaboration: In close cooperation with our Domain Expert team, you develop tailored solutions for our customers and ensure a high level of customer satisfaction.

What we are looking for?

Multitasking & Organizational Talent: You can manage multiple customers and projects at the same time without losing track.
Ability to work independently, even in a remote setup: You can organize yourself well and feel comfortable working from home.
Hands-on mentality, strong self-motivation, and eagerness to get involved: You enjoy contributing as a true team player and celebrating successes together.
You have excellent communication skills in German and confident English.
Digital affinity & analytical thinking: You understand digital business models and have a strong sense for numbers and KPIs.

Why heyData?

Your growth matters: Clear development opportunities, an annual training budget, and genuine trust in your ideas.
Work the way that suits you: Remote, in our Berlin office, or hybrid — you decide where you’re most productive.
Time for yourself: 30 vacation days, flexible working hours, and a work culture that respects focus time and supports personal productivity.
Top equipment: MacBook & more to help you get started smoothly.
Additional perks: Urban Sports Club membership, Germany Ticket, company pension plan, and other benefits.
A team spirit that stays with you: Offsites, regular team events, and honest, transparent communication at eye level.
Be yourself: Diversity makes us better — no matter where you come from, how you identify, or where you are in life.

Apply for this job

About us

At heyData, we are determined to serve our mission: making Compliance easy for everybody!

At heyData, we're not just a company; we're a movement. We're reshaping the way small and medium-sized businesses embrace compliance. We set up European employees on track to reach compliance in the fastest, most intuitive, and seamless way possible. Think of us as the superheroes of compliance, and we've only just begun. With over one thousand customers we are one of the largest SMB compliance platforms in Europe and are expanding further.

But here's the real kicker – you get to learn from a world-class team across Europe and contribute to a game-changing compliance solution that's set to revolutionize millions of SMBs. So, are you ready to be part of this incredible journey and do the most exciting work of your life? Let's make compliance history together! #heyDataLife

If the idea of making an impact excites you as much as it does us, then heyData is where you belong. This is your chance to leap into the adventure of a lifetime and set your career on fire! Reach out to us, and let's blaze a trail together in the world of business innovation! #JoinheyData

At heyData, we're proud to be a vibrant and diverse startup. We celebrate and embrace people from all backgrounds, including diverse gender, age, sexuality, religion, ethnicity, disability status parental status, and more to apply to our roles. Our team thrives on the unique perspectives and experiences that each person brings. We're committed to fostering an inclusive and supportive environment where everyone can succeed. The more diverse and inclusive we are as a team, the greater our work will be.

Apply for this job

Your application!

We appreciate your interest in heyData GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at info@heydata.eu.